Privacy Policy

Comfort Pro HVAC ("we", "us", "our") respects your privacy. This page explains what information we collect when you use our website or services, how we use it, your rights, and the choices you have. It applies to comfortpro-hvac.com and to every service call, estimate, installation, and maintenance visit we perform in any of the cities or states listed on our locations page.

Information We Collect

When you call, message, or schedule service we collect your name, service address, phone number, email when provided, the system make and model when relevant, and the service details you share with our dispatcher. When you visit our website, our servers log your IP address, browser type, device type, referring URL, and pages visited. We use first-party analytics to understand which pages are useful so we can improve them. If you submit a contact form we retain the submission for record-keeping and follow-up.

How We Use Your Information

We use your information to dispatch technicians, prepare written flat-rate quotes, complete repairs and installations, send invoices and receipts, follow up on completed work to confirm satisfaction, honor warranty claims, and contact you about scheduled maintenance. We may also use anonymized analytics data to evaluate site performance and to plan service-area expansion. We do not sell, rent, or trade your personal information to third parties for marketing, ever.

Sharing With Service Providers

We share limited information with the vendors that make our business run — payment processors for card transactions, email and SMS providers for appointment confirmations, parts suppliers for warranty replacements, and financing partners when you choose to finance an install. Each is bound by a written agreement to use the information only for the purpose we share it.

Cookies and Tracking

Our website uses essential cookies required for site functionality and anonymized analytics cookies that help us understand traffic patterns. We do not use third-party advertising cookies. You can disable cookies in your browser settings; the site will continue to work, but some preferences may not persist between visits.

Data Retention

We retain customer service records for seven years for tax, warranty, and quality purposes. Website analytics data is retained in aggregated form for up to 26 months. You may request earlier deletion of your personal record at any time.

Your Rights

You may request a copy of the information we hold about you, request corrections, request deletion, or opt out of any follow-up communication by calling us. Residents of California, Colorado, Virginia, and other states with comprehensive privacy laws have additional rights including the right to non-discrimination for exercising those rights. We respond to verified requests within 30 days.

Children's Privacy

Our services are intended for property owners and managers. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with personal information, contact us and we will delete it.

Changes to This Policy

If we materially update this policy we will revise the "last updated" date at the top of the page and, where appropriate, notify recent customers by email. Continued use of the site or our services after an update constitutes acceptance of the revised policy.

Privacy Questions and Requests

Questions about this policy or about the information we hold about you? Call (626) 618-8360 — a live dispatcher answers 24/7 and will route privacy requests to the right person.